Shipping policy

Last updated: 29 August 2026

1. Processing and Dispatch

1.1 Orders are normally dispatched within 1 business day. During launches, restocks, promotional periods or warehouse transitions, dispatch can take longer, and we will contact you if your order is significantly delayed.

1.2 Orders are not dispatched or delivered on weekends or public holidays.

2. Shipping Options and Delivery Times

2.1 Australia — Standard Shipping: $7.95 AUD, free on orders over $95 AUD. Estimated delivery 4–10 business days from dispatch.

2.2 Australia — Express Shipping: $14.95 AUD, free on orders over $179 AUD. Estimated delivery 2–5 business days from dispatch. Express service to some regional and remote areas may travel part of the journey with standard carriers; if we cannot provide an express service to your address, we will refund you the difference between express and standard shipping.

2.3 New Zealand — Standard Shipping: $9.95 NZD, free on orders over $109.95 NZD. Estimated delivery 4–10 business days from dispatch. Express shipping is not currently available to New Zealand.

2.4 Free shipping and other shipping promotions, where offered, are applied automatically at checkout.

2.5 Delivery estimates are provided in good faith based on carrier information. They are estimates, not guarantees, and start from the date of dispatch, not the date of order.

3. Tracking

3.1 You will receive tracking details by email once your order is dispatched. Tracking can take 24–72 hours to show its first scan after dispatch.

3.2 If your tracking has not updated for 7 or more days, contact us at sales@energyunleashed.com.au and we will investigate with the carrier.

4. Delivery Problems

4.1 Incorrect address: please check your delivery address carefully at checkout. If you notice an error, contact us immediately; we can usually amend an address any time before dispatch. We are not responsible for orders delivered to an incorrect address supplied by the customer, but we will always do what we reasonably can to help recover or redirect the parcel.

4.2 Lost in transit: if a carrier confirms a parcel as lost, or tracking shows no movement for 15 business days, we will replace the order or refund you in full, at your choice.

4.3 Damaged in transit: if your order arrives damaged, email us within 7 days of delivery with photos of the damage and packaging, and we will replace the affected items or refund you.

4.4 Returned to sender: if a parcel is returned to us because it was unclaimed or the address was invalid, we will contact you to arrange redelivery (redelivery shipping may be payable) or a refund of the product price.