Refund policy

Last updated: 29 August 2026

1. Your Consumer Rights

1.1 Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1.2 New Zealand: our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. If a product fails to comply with a guarantee, you are entitled to the remedies set out in that Act, and nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

1.3 Nothing in this policy limits or excludes those rights.

2. Faulty, Damaged or Incorrect Items

2.1 If anything you receive is faulty, damaged, past its best-before date on arrival, or not what you ordered, email sales@energyunleashed.com.au as soon as possible with your order number and photos. We will replace the affected items or refund you, including any shipping you paid, and we will cover return shipping where a return is needed.

3. First Tin Guarantee

3.1 If it is your first order with us and the product is not for you, email sales@energyunleashed.com.au within 30 days of delivery with your order number and we will refund the price of one tin.

3.2 The guarantee covers one tin per customer, on a first order only, and does not require you to return anything.

3.3 Original shipping is not refunded under this guarantee. This guarantee is in addition to, and does not limit, your rights under the Australian Consumer Law or, for New Zealand customers, the Consumer Guarantees Act 1993.

4. Change of Mind

4.1 Our products are consumable goods. For health and safety reasons we cannot accept change-of-mind returns of any product whose seal has been opened or tampered with. This applies to change-of-mind returns only — the First Tin Guarantee in section 3 is separate and still applies where eligible.

4.2 For unopened products in original condition, we accept change-of-mind returns within 30 days of delivery. Contact us first for return instructions; return shipping is at your cost, and the refund covers the product price (original shipping is not refunded for change-of-mind returns).

4.3 Refunds for approved returns are issued to your original payment method within 10 business days of us receiving the return.

5. Order Cancellations

5.1 If your order has not yet been dispatched, you can cancel for a full refund by emailing us. Once an order has been dispatched it cannot be cancelled, but the returns process above applies.

6. Late Deliveries

6.1 If your order is taking materially longer than the estimates in our Shipping Policy, contact us. Depending on the circumstances we may refund your shipping cost, offer store credit, or (where a carrier confirms loss) replace or refund the order in full.

7. Gift Cards and Store Credit

7.1 Gift cards and store credit are not redeemable for cash except where required by law, and are valid for at least 3 years from the date of issue.

8. How to Start a Return

Email sales@energyunleashed.com.au with your order number and the reason for the return. Please do not send anything back before contacting us; unsolicited returns can be delayed or lost.