FAQs

A caffeine pouch is a small, pre-measured pouch you place between your upper lip and gum. There's nothing to drink, brew or swallow, and nothing to hold.

Each pouch carries a measured dose of caffeine, the same compound that's in coffee and energy drinks, with zero sugar and zero calories. Think of it as your caffeine, minus the drink.

No. Zero nicotine, zero tobacco, and no connection to smoking, vaping or snus.

We get asked this a lot because the pouch format looks similar to nicotine pouches. The only active stimulant in our range is caffeine, the same one you're already getting from coffee and energy drinks, just delivered a different way.

Yes. We ship caffeine pouches to customers across New Zealand every day.

The confusion usually comes from nicotine pouches, which look similar and are tightly restricted in New Zealand. Ours contain no nicotine and no tobacco. The only stimulant in them is caffeine, and the full ingredient list for every brand is on our ingredients page.

Very. The pouches are slim and sit flat against your gum, so there's very little visible change.

Most people tell us they've got through full conversations, meetings and customer-facing shifts without anyone noticing. It's one of the main reasons they prefer a pouch to carrying a can or a cup around.

Open the tin, take a pouch, and tuck it between your upper lip and gum. That's the whole method. No chewing, no swallowing, and nothing to hold.

A light tingle under the lip is common at first and usually settles. When you're done, take it out and bin it.

Anywhere from 15 to 45 minutes, depending on how strong you want the effect. Most people find 20 to 30 minutes is the sweet spot.

If it's your first time, start at 15 minutes and work up from there. Once you're done, take it out and dispose of it.

Your first pouch might feel a bit unfamiliar sitting under your lip. That's completely normal.

A light tingling or warming sensation is common in the first minute or two and usually settles. After that most people forget it's there and simply get on with what they were doing.

That varies from person to person, and with the strength you've picked, what you've eaten and how much caffeine you already have on board.

What you can rely on is the dose. Every product states its caffeine strength, so you know exactly how much you're having rather than guessing at a cup size or a can.

It depends on the product. Our range runs from 65mg to 150mg of caffeine per pouch, with 20 pouches in every tin.

For reference, a standard flat white sits around 100 to 130mg and a 500ml energy drink around 150 to 160mg. Every tin states exactly how much caffeine is in each pouch, so you always know what you're getting. No guesswork.

Most health guidance suggests healthy adults stay under 400mg of caffeine a day.

Our range runs from 65mg to 150mg per pouch, so the number of pouches that adds up to depends entirely on which product you've chosen. Coffee, tea, energy drinks and pre-workout all count toward the same daily total.

If you're new to pouches, start with one and see how you feel before reaching for another.

Anyone under 18, anyone who is pregnant or breastfeeding, and anyone with caffeine sensitivity or heart and blood pressure concerns.

If you're on medication, it's worth checking with your doctor first, just as you would with any caffeine product. These pouches contain real caffeine at real doses, so treat them with the same respect you'd give coffee or energy drinks.

Dispatch: orders are normally dispatched within 1 business day

Standard: 4–10 business days from dispatch

Tracking is emailed when your order is on the way. It can take 24 to 72 hours for the first carrier scan to appear.

New to pouches? Your first tin is covered by our 30-day First Tin Guarantee. If the format isn't for you, contact us within 30 days and we'll refund the price of that tin. There's nothing to send back.

It applies to one tin per customer on a first order, and shipping isn't refunded. Changed your mind on the rest? Unopened tins can be returned within 30 days.

Yes. Every bundle is mix and match. Build 3, 5 or 10 tins from any brand and any flavour in the range, and bundle pricing applies automatically.

A single tin is $29.95. Ten tins works out from $0.95 per pouch, which is the biggest saving we offer.

Contact us as soon as possible with your order number and a photo, and we'll make it right.

Nothing here limits your rights under the Consumer Guarantees Act.